1. Orders will be processed and shipped within 1-3 business days. Shipping times typically range from 7-15 business days for delivery. Please note that we do not ship orders on weekends.

2. Once your order is shipped, we will email you the tracking information. You can track your shipment using the provided tracking number on the following website:

https://www.17track.net/en

Please allow 1-2 days after shipment for tracking updates to appear on the website.

3. You have the flexibility to cancel an order or update the shipping address at any time before the products are shipped. However, once the order has been shipped, we are unable to process refunds or address changes.

4.Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.

  • USA –  UPS Express (except Alaska and Hawaii)
  • UK –  Local DPD Express
  • Europe – UPS Express/ DPD Express/ DHL Express

Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, U.K.、Spain.

Thank you for choosing Bigdogvapes for your vaping needs!

Shipping Times for Specific Countries:

COUNTRYSHIPPING METHODSHIPPING TIME
USALocal UPS Ground10-15 Days
UKLocal DPD Express7-12 Days
GermanyUPS/DPD/DHL Germany8-13 Days
FranceUPS/DPD/DHL Germany8-13 Days
BelgiumUPS/DPD/DHL Germany8-13 Days
LuxembourgUPS/DPD/DHL Germany8-13 Days
NetherlandsUPS/DPD/DHL Germany8-13 Days
Czech RepublicUPS/DPD/DHL Germany8-13 Days
PolandUPS/DPD/DHL Germany8-13 Days
CroatiaUPS/DPD/DHL Germany8-13 Days
SlovakiaUPS/DPD/DHL Germany8-13 Days
SloveniaUPS/DPD/DHL Germany8-13 Days
FinlandUPS/DPD/DHL Germany8-13 Days
DenmarkUPS/DPD/DHL Germany8-13 Days
SwedenUPS/DPD/DHL Germany8-13 Days
AustriaUPS/DPD/DHL Germany8-13 Days
ItalyUPS/DPD/DHL Germany8-13 Days
HungaryUPS/DPD/DHL Germany8-13 Days
LithuaniaUPS/DPD/DHL Germany8-13 Days
EstoniaUPS/DPD/DHL Germany8-13 Days
LatviaUPS/DPD/DHL Germany8-13 Days
GreeceUPS/DPD/DHL Germany8-13 Days
IrelandUPS/DPD/DHL Germany8-13 Days
PortugalUPS/DPD/DHL Germany8-13 Days
SpainUPS/DPD/DHL Germany8-13 Days
UAE (Dubai)Dubai dedicated line12-18 Days
South AfricaSouth Africa dedicated line15-25 Days
VietnamVietnam dedicated line3-5 Days
West MalaysiaMalaysia dedicated line4-8 Days