Thank you for shopping with Grandes vapores. Please review our refund policy carefully:
- Refund Requests Within 24 Hours: You may request a refund within 24 hours of placing your order. Please contact us as soon as possible if you wish to cancel your order for a full refund.
- Refund Requests After 24 Hours: Orders that have been placed for more than 24 hours cannot be refunded in full. After this period, the package is usually prepared and dispatched to customs, making it ineligible for a full refund.
- Partial Refunds for Late Requests: For refund requests made after 24 hours of placing the order, we can only offer a partial refund of up to 50% of the order amount. This is due to the costs involved in recalling the package from customs.
- No Refund After Shipment: Once the package has been shipped and you receive the tracking number, you will no longer be eligible for a refund.
- Insurance and Customs Issues: All our packages are insured. If your package is detained by customs and is not released, we will issue a full refund.
- Incorrect Address or Delivery Issues: If a package cannot be delivered due to an incorrect address provided by the customer or any other issues caused by the customer, the customer will be responsible for the cost of reshipping the package.
For any questions or concerns regarding our refund policy, please contact our customer support team.